Automate high-volume outbound calls — on the edge, in your customers' language.
The AiRK AI Calling Agent is an embedded, edge-AI communication system that automates outbound delivery and operations calls without cloud latency or a traditional call center. Built on the NVIDIA Jetson Orin Nano platform, it runs locally as a self-contained agent that holds structured, repeatable, context-aware conversations in real time — in the language your customer actually speaks.
Book Automation AssessmentThe problem it solves
Logistics operations rely on high-frequency outbound calls: delivery confirmations, rescheduling, address validation, cash-on-delivery notices. Traditional call centers are expensive and inconsistent. Cloud voice APIs introduce latency and depend on connectivity. Neither speaks your customer’s language reliably.
Why edge (vs cloud voice APIs)
- Deterministic execution of critical workflows — no round-trip to the cloud for every decision
- Lower operational cost — no per-minute API charges at scale
- High availability — runs when connectivity is limited or intermittent
System architecture
Speech layer
Multilingual on-device STT + TTS — English, Arabic, and major Indian languages: Hindi, Malayalam, Tamil, Telugu, and Kannada — with handling for the mixed-language, code-switched reality of Gulf and South Asian operations (e.g., Arabic↔English or English↔Indian-language switching mid-call, and additional Gulf languages such as Urdu).
Decision layer
Hybrid: a finite-state machine for reliability plus a lightweight LLM / intent engine for flexibility.
Integration layer
Bi-directional APIs to OMS, CRM, and scheduling systems.
Execution layer
Customer validation · address confirmation · slot booking/rescheduling · cash-on-delivery confirmation.
Languages supported
English · العربية (Arabic) · हिन्दी (Hindi) · മലയാളം (Malayalam) · தமிழ் (Tamil) · తెలుగు (Telugu) · ಕನ್ನಡ (Kannada) — plus support for the bilingual, code-switched conversations common across the Gulf and South Asia.
[Confirm exact language/dialect coverage and quality per deployment before publishing.]
What makes it different
- Not a chatbot — a workflow execution engine
- Not cloud-dependent — edge-first
- Not generic — domain-specific to logistics and operations
- Not monolingual — speaks the customer’s language
Business impact
- Eliminates manual call-center dependency for high-frequency outbound tasks
- Reduces failed delivery attempts through consistent follow-up
- Enables auditable, consistent communication at scale
Includes
- Embedded Jetson-based AI device
- Multilingual STT + TTS engine
- Deterministic + AI hybrid call-workflow engine
- OMS/CRM API integration
- Reporting dashboard (Excel/API)
- Deployment + configuration
Excludes / handled separately
- Telecom infrastructure (SIP/GSM) — handled separately, not bundled
- Custom CRM development — integration only
